Why I can not connect the wireless Carplay?

1. Please confirm you have connected the WIFI and Bluetooth antenna cable (10Pin) to our player, see the below picture. Since wireless Carplay and Android auto use WIFI and hotspot to transfer the image and audio, so it require a good WIFI signal.

2. Open the Bluetooth page on you iPhone, and click the exclamatory mark on the connection for our player, see if the Bluetooth have Carplay option on for the connection. And please open Siri on your iPhone

3. If you do not have the Carplay option on for the connection, please follow the steps:
A. Open you iPhone Bluetooth, and forget the connection for our player.
B. Open the Bluetooth page on our player, and delete all the connection.
C. Connect the Bluetooth again and agree all the require on you iPhone, as below pictures show. 

4. In some case there are too many Bluetooth connection or Carplay connection on your iPhone, it does not show the “Use Carplay” option on you iPhone. Then you need to forget other Bluetooth connections on your iPhone, and also forget the cars in the Carplay following the step: Settings-General-Carplay-MY CAR-Forget this Car. Please see the below pictures. 

5. After all, please slip down the main menu and click Reboot to restart our radio player, and then connect the Bluetooth, it will lead to connect the Carplay.

Some tips for Carplay:

1. Turn on the Wlan and Bluetooth on your iPhone, and do not connect your iPhone Wlan to other device, it will have a quick connection for Carplay.
2. The wireless Carplay will occupy the WiFi channel of our player and you iPhone, so it does not allow you to connect the internet via WiFi after you connect the Carplay. You can use the 4G internet if your player support the 4G function.
3. If you only want to connect your iPhone to Bluetooth, and connect the WiFi to your cellphone hotspot, you can turn off the automatic connection for Carplay, please see the below picture.

Why I can not connect the wireless Android auto?

1. Please confirm you have connected the WIFI and Bluetooth antenna cable (10Pin) to our player, see the below picture. Since wireless Carplay and wireless Android auto use hotspot to transfer the image and audio, so it require a good WIFI signal.

2. Check if you have the latest Android auto service on your cellphone, and try to update it to the latest version on the Google Play.
3. Make sure you are on the Android auto page, we find some user stay on Mirroring page, then it will not lead to connect the wireless Android auto. See the below pictures

Some tips for wireless Android auto:

1. Turn on the Wlan and Bluetooth on your phone, and do not connect your cellphone Wlan to other device, it will have a quick connection for wireless Android auto.
2. The wireless Android auto will occupy the WiFi channel of our player and you cellphone, so it does not allow you to connect the internet via WiFi after you connect the wireless Android auto. You can use the 4G internet if your player support the 4G function.
3. If you only want to connect your cellphone to Bluetooth, and connect the WiFi to your cellphone hotspot, you can turn off the automatic connection for wireless Android auto, please see the below picture.